1. The Customer are advised to not accept the delivery of any Product whose original packaging is damaged or tampered in any manner.
2. Products purchased by a customer cannot be Returned/Replaced by Ragnaor. The returns/refunds will be accepted only if Customer finds that the Product delivered is damaged or is expired and the same needs to be intimated to us within 2 (two) days of the delivery date by sending an email at support@ragnaor.com. Returns or Replacement will be entertained only once for each order.
3. In case of Return or Replacement of any Product, Ragnaor will arrange pick up of such Products. The Customer will assist to return the Product completely in the same condition as it was received along with all accessories/samples/freebies/bill copy etc. There should be no signs of external damage on the packaging, including the original carton. Customer cannot return used product. At the time of pickup, the return product will be examined and only then accepted. The Customer will be provided with an acknowledgement of Return pick up by the Courier. The Customer should retain the said acknowledgment and quote or produce the same in all future communications with Ragnaor, in this regard.
4. Any replacement/exchange shall be processed only where the Product is available and in all other cases, the Customer will be provided with a refund along with shipping charges, if any actually paid by the Customer in relation to such Product.
5. Ragnaor will make reasonable endeavour that any eligible refund / credit note is initiated within 21 days of receipt of returned products. Post approval, the refund will be processed within 3 business days and it will be credited to the original payment method within 5-7 business days.
6. In case any free item is found defective then Ragnaor will not arrange for the replacement or refund of the free item.
7. Order once placed on www.ragnaor.com can be requested for cancellation if the order is not dispatched for delivery by placing “Cancel Order” request on “www.ragnaor.com”. Ragnaor reserves the right to reject the cancellation request and in its sole discretion may decide appropriately after taking into consideration the product category, whether purchased by Ragnaor specifically against the Order, whether customised on special request of customer, whether significant cost is incurred by Ragnaor to arrange delivery of Product etc. If cancellation request is rejected by Ragnaor after providing adequate reasons, Customer will be obliged to accept delivery and make payment against the product(s). If the order is requested for cancellation after payment has been processed, and if cancellation is approved by Ragnaor, the said amount will be refunded in accordance with above mentioned process.
8. Returns/replacement requests for missing or wrong products delivered must be raised within 48 hours of delivery.
9. Returns/replacements are accepted for unused products only. The replaced product will be delivered within 3 business days.
10. Please note, unboxing video and images of outer box with the shipping label as well as all delivered products and the invoice copy is mandatory for cases related to defects, damages, missing or wrong products delivered.
11. Customer’s can cancel order within 2 hours of placing the order.