1. Ragnaor’s standard delivery time will be displayed on website at the time of order placement. The standard delivery time usually ranges 3 to 7 days from the date of dispatch. The products are dispatched within 2 days from the date of order. Ragnaor shall exercise reasonable measures to ensure that any product ordered on the website is shipped within such timeline subject to availability of the Product(s). However, Customer understands and confirms that Ragnaor shall not be held responsible for any delay in shipment due to circumstances beyond the control of Ragnaor and due to any lapses on the part of the Courier. Customer will be solely responsible to provide correct and proper delivery information including addresses.
2. Ragnaor may offer free shipping on orders above the defined Minimum Order value (MOV) in selected serviceable pin codes. For orders below MOV and other service pin codes, standard shipping charges will be applicable which will be displayed at the time of order placement. Ragnaor reserve its right to change the minimum Order value (MOV) or standard shipping charges from time to time without giving any advance notice to the Customer. Shipping charges will be displayed at the time of placing the order and Customer confirms & agrees to the shipping charges during placement of orders on “www.ragnaor.com” website.
3. In case a customer books an order of multiple Products in one transaction, Ragnaor would ship all Products together. However, this may not always be possible due to Product nature and availability and/or logistics issues. If a Customer places multiple Products orders in single transaction, then such order will be shipped to a single shipping address but if Customer wishes to ship the order to different addresses, then separate orders should be placed.
4. Ragnaor reserves the right to cancel, delay, or recall the order from delivery of the Products, if any fraud is suspected.
5. Some Indian states prohibit direct sale of merchandise from other states and require special documentation to give effect to such a sale without dual taxation. If we receive an order from such states or to be delivered to such states then, under such circumstances, Ragnaor retain the right to accept or reject such order, at its sole discretion.
6. Ragnaor will make 2 (two) attempts to deliver the Product after which the order will be cancelled and notification to the same effect shall be sent to the Customer. Ragnaor will refund the charged amount on the Order after deducting the shipping charges as per policy.
7. Title to the Products and all risk of loss passes to the Customer upon delivery of the Product to the Customer.
8. Ragnaor shall have the right to refuse or cancel any orders placed for products listed at an incorrect price, or containing any other incorrect information at any time before the dispatch of the products. Ragnaor may not be in a position to accept certain orders for reasons including limitations on quantities available for purchase, or other problems identified by its internal department, in which case, Ragnaor reserve the right, at its sole discretion, to refuse or cancel such order or any portion thereof. In each case, Ragnaor will provide notification to the Customer and will process a refund in accordance with the Refund & Return Policy where payment has been made by the Customer.